How to Use

FAQ

  • What is the WORKING principle?

    • Our M1&M2 currency counting machine uses optical and magnetic sensors to identify the denomination and quantity of banknotes, quickly and accurately counting them.

  • Can these REALLY identify counterfeit bills?

    Absolutely, Even our basic model(M1 Series)counting machines are equipped with counterfeit detection features that can identify fake bills using various technologies (such as UV light, magnetic detection, and size measurement).

  • What is the SPEED of bill counting machine?

    • The speed of our counting machines varies by Model, typically ranging from 800 to 2000 banknotes per minute.

  • How do I maintain and CLEAN the counting machine?

    • Regularly use cleaning paper and compressed air to clean the interior of the machine to prevent dust and paper debris from affecting performance.
    • For the further information, please contact us

  • What denominations of banknotes can the currency counting machine handle?

    • By different models, our counting machines can handle various denominations of banknotes , including currencies from different countries, but specific supported denominations should be checked in the product description.

  • What should I pay ATTENTION to when purchasing a SUITABLE counting machine?

    • By confirming the machine's features, speed, counterfeit detection capabilities, and after-sales service. For any advice, please Contact us

RETURN POLICY

Thank you for choosing our bill counters! If you're not satisfied with your purchase, you may request a return within 7 days of receiving the product, provided it is unused and in its original packaging.

To initiate a refund, please contact us at:

  • Purchased: [Your Order Number]
  • Email: [Your Email Address]

Refunds will be processed within 7 business days after we receive the returned item. Return shipping costs are the customer’s responsibility unless the return is due to a defective product.

CONTACT US

SHIPPING POLICY

1. Shipping Regions

  • Our products can be shipped to most countries and regions worldwide, including but not limited to:
  • North America (USA, Canada)
  • Europe (UK, Germany, France, Spain, Italy, etc.)
  • Asia (Japan, South Korea, India, Southeast Asia, etc.)
  • Australia and New Zealand
  • Parts of Africa and South America

2. Shipping Methods

  • We offer the following shipping methods for customers to choose from:
  • Standard International Express: Estimated delivery time is 7-14 business days, suitable for most countries.
  • Economy International Shipping: Estimated delivery time is 14-30 business days, suitable for cost-sensitive orders.
  • Expedited International Express: Estimated delivery time is 3-7 business days, suitable for orders that require quick delivery (at a higher cost).

3. Shipping Cost Calculation

  • Shipping costs are calculated based on destination, shipping method, and package weight (10KG):

4. Customs Duties and Other Fees

  • Import Duties: Customers are responsible for any import duties and other potential taxes, which depend on local customs regulations.
  • We recommend customers consult local customs or tax authorities before placing an order to understand potential charges.

5. Order Processing Time

  • Once the order is confirmed, we will process and ship it within 1-3 business days. After shipment, you will receive tracking information.

7. Customer Service

  • If you have any questions or need assistance regarding our shipping policy, please feel free to contact our customer service team. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM (China Standard Time).